Refunds and Exchange

Thanks for shopping at ATTO Gift shop by ATTO. If you are not satisfied with your product or exchane another one, e-mail us at attogift@attogift.com to arrange a return or exchange.

Online Purchase

Refunds or exchanges of equal value are permitted within 30 days of the shipped date. To be eligible for a return, your item must be unused, with manufacturers tags still attached and in the original condition that you received it. But, we do not accept returns on final sale orders which include cosmetics, underwear, personal care items, jewellery,store gift certificates, seasonal, anything edible, and all sale items(special orders, discounted or sale items). Your item needs to have the receipt or proof of purchase.
In the case of a refund, the customer will be credited for the cost of the item(s) and all applicable taxes. Shipping fees are not refunded. If your order was shipped to you under our "Free shipping" offer then our actual shipping cost will be deducted from your refund.
All returns or exchanges are subject to inspection and return approval by our staff. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying the shipping costs for any returned item(except in the case of a damaged item or defective item received). Shipping costs are non-refundable. If you have received the defective or damaged item, we will re-ship the item to you at our cost.
To return your product, you should mail your product to: 1026 Pape Avenue, Toronto,ON M4K 3V9
Returns must be packed properly & securely for shipping. Also, All online orders may be returned in-store.

In store purchase

We will exchange or provide store credit for the full purchase amount with receipt within 14 days after in-store purchase. But, we do not accept returns on final sale orders which include cosmetics, underwear, personal care items, jewellery,store gift certificates, seasonal, anything edible, and all sale items(special orders, discounted or sale items). To be eligible for a return or exchange, your item must be unused, with manufacturers tags still attached and in the original condition that you received it. You need to have the receipt or proof of purchase.

Contact Us

If you have futher questions on how to return your item to us, Please contact us at (647) 349-8624 or attogift@attogift.com.